Am sorry none of the above you suggested have worked including compatibility mode installation. Reconnect the device and power it on. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Right click on the Scanner driver and click on Uninstall. I don’t even use any free Software except from Hardware manufacturers.

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Europe, Middle East, Africa. Please try again shortly. Warranty withdrawn refurbished product: I recommend you to refer to the steps provided in the below Microsoft Help Article about printer issues and check if it helps.

HP Scanjet G Driver

Dear Niyma Yonten Thanks for your response. Yp list of recommended drivers for your product has not changed since the last time you visited this page. In reply to Nyima Yonten’s post on June 8, To see more matches, use our custom search engine to find the exact driver. Sivaswami Created on June 8, I suggest you to the suggestion provided in the HP support website and check if it helps. My contention is When the scanner was working perfectly with WIndows 7 over last 3 years, By upgrading to Windows 10 why should be made to buy extra software which neither HP nor MicroSoft guarantees.


HP Scanjet G Photo Scanner – Driver Downloads | HP® Customer Support

In reply to Nyima Yonten’s post on June 9, HP has scanned your product but currently has no suggestions for driver updates. Any warranty support needed would be completed by the third party that sold the product. The Virtual Agent is currently unavailable.

HP Drivers Printer Drivers. Asia Pacific and Oceania. Visit our Driver Support Page for helpful step-by-step videos. I realize the inconvenience you are experiencing with Windows Let HP identify any out-of-date or missing drivers and software.

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This product was designated to be returned to HP. Sorry to know that the third party software which is suggested in the HP website is not a free software product. How satisfied are you with this response?

HP Scanjet G3010 Drivers Download

Product has been exchanged: This process can take several minutes depending on the number of warranties being checked. Once this is done, restart the computer and check if eindows issue persists.


Please use the product number and serial numbers of the new product to validate warranty status. See your browser’s documentation for specific instructions.

HP Scanjet G3010 Not working after Windows 10 Upgrade

Disconnect the device from your computer. Select your desired windowa and a list of links will be sent by email. This page requires Javascript. Javascript is disabled in this browser.

Power off your device.

Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service?

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